Lifetime Climate Controlled Storage

This Privacy Policy describes how Lifetime Climate Controlled Storage ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit our website at www.lifetimeccs.com, use our online services, rent a storage unit, or otherwise interact with our business. By using our website or services, you agree to the practices described in this policy. If you do not agree with these practices, please discontinue use of our website and services.

We reserve the right to update this policy at any time. When we make changes, we will revise the "Effective Date" above. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

1. Information We Collect

We collect information that you provide to us directly, as well as information that is gathered automatically when you interact with our website or services. The types of information we may collect include the following:

Personal identifiers such as your name, mailing address, email address, phone number, and payment information when you create an account, reserve or rent a storage unit, make a payment, or contact our team for support.

Account credentials including your username, password, and security questions used to access your online account.

Transaction and billing records related to your rental history, payment activity, unit assignments, and account correspondence.

Technical and usage data collected automatically when you visit our website, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may use cookies and similar tracking technologies to collect this data.

Communications you send to us, including emails, phone calls, and messages submitted through our website contact forms. Please note that phone calls to our facility may be recorded for quality assurance and training purposes.

2. How We Use Your Information

We use the information we collect for several purposes related to operating and improving our business. These purposes include processing storage unit reservations and rental agreements, managing your account, collecting payments and fees, communicating with you about your account or our services, responding to inquiries and providing customer support, maintaining the security of our facilities, complying with legal obligations, and improving the functionality of our website and the quality of our services.

We may also use your information to send you promotional materials or updates about our storage offerings. You may opt out of receiving these communications at any time by contacting us directly.

3. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain preferences.

You can control cookie settings through your browser. Disabling cookies may limit certain features of our website, but it will not prevent you from accessing the site.

We may use third-party analytics tools, such as Google Analytics, to help us understand website usage patterns. These tools may collect information about your activity on our site and across other websites over time.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With service providers and vendors who assist us in operating our business, such as payment processors, website hosting providers, customer relationship management platforms, and marketing services. These parties are only authorized to use your information as necessary to provide services to us and are required to protect your data.

With legal authorities when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

In connection with a business transfer, such as a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred to the acquiring entity.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL encryption to protect data transmitted online, and we restrict access to personal information to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking appropriate measures to safeguard your data.

6. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will take reasonable steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your personal information under applicable data privacy laws. These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your personal information, and the right to opt out of certain data processing activities.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable law.

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) may provide you with additional rights regarding the processing of your personal data. You may have the right to confirm whether we are processing your personal data, access that data, correct inaccuracies, delete your data, and obtain a portable copy of your data. To submit a request under the TDPSA, please contact us at the details below.

8. Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to promptly delete that information. If you believe a child under 13 has provided us with personal data, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review the privacy policies of any external sites you visit.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lifetime Climate Controlled Storage 400 W Park Ave, Iowa Park, TX 76367 Phone: (940) 400-0920 Email: info@lifetimeccs.com Website: www.lifetimeccs.com